Frequently Asked Questions



We offer a cost-effective, high quality, bespoke alternative to other consultancies.

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What makes PRIME different?

As a smaller consultancy we are able to be flexible in our approach to projects, enabling us to meet our clients exact requirements. Our operating structure allows us to support short-run, tactical business needs and medium to long-term initiatives.

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What industries do you operate in?

We predominanently work in the Financial Services and Supply Chain industries. However our software solutions are often relevant in industries outside of this scope i.e. Fraud detection software is well suited to retailers with a high volume of transactions. We would be happy to discuss bespoke requirements in regards to our solutions, where appropriate. Our solution architects are agnostic industry-wise provided that our solutions are suitable.

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We already have the systems and licences that we need. Can you help us with development and/or integrations with regards to our own systems?

Yes. We can provide our delivery and resource services to assist you with your internal system design and implementation. Contact our sales team for a discussion. Email

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We need assistance with our infrastructure. Can PRIME help?

Yes. Working with our partners we are able to offer bespoke hardware and software solutions to get your offices, data centres and networks set up or enhanced. Our solution architects and engineers have the experience to advise on the best solutions to enable your operations today and prepare you for your future growth. Contact our sales team for a discussion.

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What is the industry specific software and data that you offer?

We offer a wide range of industry leading software and data solutions that solve problems in areas such as those listed below. We specialise in the implementation of each system and our engineers are trained to ensure that we advise on the best ways to tailor the tools to meet your exact use cases.

  • Client Onboarding Maintenance
  • Transaction Monitoring
  • Fin Crime Risk Assessment
  • Fraud Orchestration
  • Watchlist Screening
  • Data Analytics
  • Client Lifecycle Management
  • Regulatory Rules Engines
  • Margin Requirements
  • Tax Compliance
  • Regulatory Client Outreach
  • KYC Reviews & Remediation
  • AML / KYC Compliance
  • Client & Counterparty Data Management
  • Regulatory Onboarding
  • Client Offboarding
  • Management Intelligence & Analytics
  • Data Integration Manager
  • Robotics, AI & Blockchain
  • Digital Client Orchestration
  • Suspicious Activity Monitoring
  • Case Management Tools
  • SAR / STR Filing
  • Cloud Servers & Services
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Do you sell hardware?

Yes. We can offer office based, data centre and network hardware. This can be offered to compliment or enable our software and data solutions, or to meet a stand alone requirement such as refreshing or starting up new offices.

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Do you have an online store for hardware?

No. We offer hardware through consultation with our clients and look to create bespoke orders at a competitive price.

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Service Delivery

Can you explain your consultation process & fees?

We can provide pricing upon request. Its free for an initial discussion or discovery session. We can host or travel to enable our first meeting. Contact our sales team for more information - Email

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Can you provide more information on your delivery model?

Our website provides only a high level overview of our delivery model. We can provide a detailed breakdown of our deliverables which can be tailored to your needs. Contact our sales team for more information - Email

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Can I get a quote for your services?

Certainly. Whether you know which services you need, or you want to discover opportunities for your business, we are ready to discuss our solutions and provide quotes to suit your tactical or strategic plans. Email

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How should we start our engagement with PRIME?

We find that running a two-way discovery session is the best way to start our engagement. You can learn more about us and our services, and we try to understand your business needs in more detail. If we can help we would typically put together a proposal for your review within 7 days. Email to start the conversation.

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Can you support/troubleshoot in regards to software purchased from or installed by PRIME?

Yes, subject to contract. Please contact us and provide details of any issues - Contact us directly by phone 020 3797 6449 , or email

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Can I return some hardware?

Yes, subject to contract. Please contact us and provide details of any issues - Contact us directly by phone 020 3797 6449 , or email

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I have a complaint

Please contact us to discuss any issues or complaints that you would like to make. Contact us directly by phone 020 3797 6449 , or email .
We give complaints our upmost attention

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Do you need more info?

See our FAQ's or Contact Us to start a conversation

Tell us about your requirements and we will arrange for the best person to call you back

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